Safiery support
Support
One-on-one help from the engineers who design and build these systems. Most questions never need it — here's how to get an answer fast, starting free.
Three steps — most people stop at one or two
We put serious engineering time into our manuals and guides, so in our experience nearly every support question is already answered in writing. Start with the free steps — they're genuinely faster than waiting for a call back.
1Check your manualFree
Every Safiery product ships with a detailed manual, wiring guide and datasheet. Search the document library — and firmware or config tools live under Software Downloads.
2Ask the AI helperFree
It has every Safiery manual, guide and datasheet at its fingertips and answers in seconds — most support questions end right here.
3Book an engineer
Still stuck? Then it's a question worth an engineer's full attention — one on one, and backed by the guarantee below.
Why engineer time is paid — and how it's billed
Because the documentation already answers nearly everything, we bill one-on-one engineer time rather than folding a call-centre into every product's price. That keeps our products at honest prices, keeps the queue short — and means when you do book, you get a real Safiery engineer quickly, not a script.
Our guarantee
If your answer wasn't in our documentation, the support fee is refunded in full. You should never pay to learn something we should have written down.
Rate
$180/hour, $90 minimum charge per job.
Deposit
We take a $90 deposit up front, credited to your first invoice.
Invoicing
We invoice you afterward for all time spent — or at each $500 milestone if a job runs long.
Not covered
Support covers Safiery-supplied products — we can only stand behind gear we build and test ourselves.
Need unlimited support instead of paying per incident? See Gold Support.
Request support
One free last try before you pay: the AI helper knows every Safiery manual, guide and datasheet, answers in seconds and costs nothing. If it can't sort it, this form is right here waiting — you'll have spent sixty seconds, not $90.
Required fields are marked with an asterisk (*). After you submit, you'll be redirected to a secure Stripe checkout to pay the $90 deposit — refunded in full if your answer turns out not to be in our documentation.
Deposit received — thanks
Your $90 deposit is confirmed and your support ticket is with our team. We'll be in touch at the time you told us works best. And our guarantee stands: if your answer turns out not to be in our documentation, this fee is refunded in full.